Refund Policy

CEDEM AG Return Policy:

Effective Date: 18/05/2024

At CEDEM AG, we are committed to providing high-quality nutraceutical products, including vitamins, food supplements, and minerals, to support your health and well-being. We understand that there may be occasions when you need to return a product, and we aim to make this process as straightforward as possible. Please review our return policy below:

Eligibility for Returns

  • Time Frame
  • You may return products purchased from CEDEM AG within 3 days from the date of delivery.

Condition of Products

  • Products must be unopened and in their original packaging.
  • Products must be undamaged and in resalable condition.
  • Products must have the original seal intact. Opened or partially used products are not eligible for return.
  • Non-Returnable Items
  • Products that have been opened or used.
  • Products that are damaged after delivery.
  • Products not purchased directly from CEDEM AG.

Return Process

  • Initiating a Return
  • Contact our Customer Service team within 3 days of receiving your order to initiate a return. You can reach us at info@cedemag.com or +41 43 544 45 88.
  • Provide your order number and the reason for the return.

Return Authorization

Our Customer Service team will provide you with a Return Authorization (RA) number and detailed instructions for returning the product.

Shipping Your Return

  • Carefully pack the product to prevent damage during shipping.
  • Include the RA number inside the package.
  • Ship the return to the address provided by our Customer Service team.
  • Customers are responsible for the return shipping costs.


  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within [Insert Number] days and credited to your original method of payment.
  • Shipping charges are non-refundable.
  • Damaged or Defective Products
  • If you receive a product that is damaged or defective, please contact our Customer Service team immediately. We will arrange for a replacement or refund as necessary.
  • Thank you for choosing CEDEM AG. We value your business and are here to assist you with any questions or concerns regarding our return policy.

Contact Information:

Email: info@cedemag.com

Phone: +41 43 544 45 88

Address: Bergstrasse 107, 8032 Zürich, Switzerland

CEDEM AG – Your Partner in Wellbeing